• Be a strong advocate for Rainbow Communities delivery, increasing diversity, representing the charity  in person and strengthening its strategic direction at key stakeholder events. 
• Provide day-to-day leadership and manage the day-to-day operation of the charity’s services, ensuring they meet organisational objectives, funder’s KPI’s  and the needs of service users.
• Promote and ensure that the service is managed in accordance with its governing document, policies, procedures, Code of Conduct and values.
• Demonstrate a proactive approach to resolving barriers to achieving the charity’s objectives with other professionals and services. 
• Develop and share ideas for service innovation, exploring options for implementation locally. 
• Ensuring services provide practical and emotional support to all service users, including those presenting with multiple and complex challenges. 
• Monitor service quality and outcomes, identifying opportunities for improvement and development.

• Line manage staff providing, regular performance reviews, annual appraisal reviews, and ongoing guidance, support and development.
• Provide each staff member and sessional workers with monthly performance and case management supervision to ensure that great performance is recognised; and that poor performance, and welfare issues affecting performance, are addressed.
• Identify training needs and ensure staff access appropriate development opportunities.
• Promote a positive, inclusive, and supportive working environment for all.

• Provide routine performance and delivery reports to the Trustees, funders and stakeholders as appropriate so that they can assess the overall performance of the service. 
• Deliver training and presentations as appropriate in partnership with staff and Trustees 

• Maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to the scope of the service 
• Keep abreast of issues, challenges and developments that may affect the LGBT+ community 

• Attend and partake in partnership meetings, attending strategic and operational working groups as appropriate.
• Engage in community engagement activities, including in person.
• Demonstrate a proactive approach to resolving barriers to achieving the charity’s objectives with other professionals and services. 
• Develop and share ideas for service innovation, exploring options for implementation locally. 

Rainbow Communities is committed to keeping children and vulnerable adults safe. The Post holder is responsible for promoting and safeguarding the welfare of children and vulnerable adults and will require an enhanced DBS check.

• Act as a safeguarding lead, ensuring robust safer recruitment processes are followed and policies, procedures, and training are in place and followed by staff and volunteers.
• Ensure accurate records are maintained.
• Respond appropriately to safeguarding concerns and liaise with external agencies where required.

• Ensure compliance with health and safety legislation and organisational policies including risk assessments and incident reporting. 
• Carry out and review risk assessments and ensure incidents are reported and managed appropriately.

• Lead on agreed smaller scale fundraising activities and assisting with larger funding applications.
• Contribute to positive relationship-building with funders, donors, and supporters.
• Monitoring and reporting as required.

• Develop and maintain effective links and partnerships with statutory bodies, other agencies, voluntary organisations, and community groups, both as an individual and as a service; developing protocols, referral procedures, skills sharing and joint working with external partners as appropriate. 
• Work collaboratively on projects aiming to tackle discrimination and remove barriers to LGBT+ people thriving in London. 

• Represent and promote the charity professionally in person at meetings, events, and within the community, as appropriate.
• Contribute to raising the profile and reputation of the charity.

• Ensure services operate in line with organisational policies, legal requirements, and best practice.
• Provide reports and updates to Trustees as required.

• Maintain accurate records and ensure services operate in line with organisational policies and legal requirements.
• Support staff and volunteers in the accurate use of the Beacon electronic case management system and ensure it is used consistently for all their work. 
• Ensure that the required data is recorded on the Beacon case management system, so that the evaluation, performance management and service learning is maximised. 
• Supervision sessions will be recorded on the case management supervision pro- forma, and form part of the quality assurance and staff support and supervision processes. 
• Ensure that case files and records are accurate and complete, submitted at the appropriate data collection milestones and that both are kept and are in compliance with General Data Protection Regulations 2018 (GDPR), the UK Data Protection Act 2018 
• Maintain an accurate and secure audit trail of all relevant communication in compliance with GDPR 2018. 

• Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of our IT and Data protection policies, and that of our partners where relevant. 
• Comply with security measures in accordance with our policies and our  E- mail and Internet use. 
• Maintain the highest standards of record keeping including electronic data entry and recording, report writing and responsible exercise of professional self- governance.

• Promote Rainbow Communities’ Equality, Equity, Diversity and Inclusion Policy (EEDI) and Code of Conduct and carry out duties and responsibilities with due regard to these polices at all times. 
• Engage with LGBT+ communities to discuss their concerns and needs and develop ways to address them. 

• Promote anti-discriminatory practice in ways that are consistent with professional legislative frameworks and our policies. 
• Embed considerations around diversity and inclusion into our engagement with customers and stakeholders. 
• Ongoing review of Marketing and Communications strategies aimed at staff, customers and stakeholders in order to ensure they reflect the needs and interests of different groups in society.

• In common with all staff, you have a responsibility for your own personal and professional development and training, and for drawing attention to your own training needs as well as those of colleagues that you work with. 

• Attend management meetings as directed by line manager. 
• Undertake other duties as may be required which are commensurate with the grade and nature of the post. 
• Cover for other posts as appropriate. 
• All staff are expected to maintain a flexible approach to their roles and respond to Rainbow Communities ’s changing needs. The responsibilities of this post may be changed subject to review, over a period of time. This will be done in consultation with the post holder. 
• This role, in common with other staff at Rainbow Communities, will be expected to display a range of competencies specific to their grade and area of work. These will be measured during annual performance appraisals, and there will be an expectation that staff will be able to evidence the ways in which they have met these competencies over the course of the year.